Refund Policy

The products and services offered by eShipTopUp and its affiliates on this website include mobile phone recharges and related services such as SMS text messaging. These services are provided on behalf of the mobile carrier providers available on the website, which are subject to change and availability. The relevant mobile carrier is responsible for providing the recharge services and is solely liable to you and the recharge recipient.


Once the transaction is confirmed and payment is successfully made, the recharge is instantly sent and transmitted by eShipTopUp to the input mobile number. There may be a short delay before the recharge is credited by the relevant mobile carrier. A confirmation email with recharge details will be sent once the transaction is completed.


Because recharges are intended for immediate use, once a transaction is completed and the recharge sent to the specified mobile number, it cannot be modified, cancelled, refunded or removed. All transactions are final and no refunds are available. Please double-check that the mobile number entered is correct before completing a recharge transaction.